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From Home Furnishing Business

Customatic Launches Video Series for Technicians, Consumers

Sleep products manufacturer Customatic Adjustable Bedz has introduced a video series to assist technicians, retail partners and consumers to explain product information and basic troubleshooting steps in an easy-to-understand format.

Housed on the company’s website in a password-protected portal, the videos provide in-home technicians with the ability to gain further knowledge and understanding of products and issues to solve problems in a timely fashion. Each video can be uploaded to a retailer’s website, offering extended convenience for customers, who will be able to troubleshoot problems at home.

“Video tutorials have become a mainstay in good customer service and this series will make it easier and more efficient for our customers to get answers to basic questions through a visually compelling presentation,” said Phil Sherman, managing director of Customatic Adjustable Bedz. “This new service is meant to supplement our already state-of-the-art call center and customer support, which serves our customers 24/7.”

The company has produced 30 videos to date. Each video also can be downloaded to technicians’ smart devices for portable access.

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