Daily News
From Home Furnishing Business
Customatic Launches Video Series for Technicians, Consumers
September 26,
2017 by Larry Thomas in Advertising, Business Strategy, Industry 
Sleep products manufacturer Customatic Adjustable Bedz has introduced a video series to assist technicians, retail partners and consumers to explain product information and basic troubleshooting steps in an easy-to-understand format.
Housed on the company’s website in a password-protected portal, the videos provide in-home technicians with the ability to gain further knowledge and understanding of products and issues to solve problems in a timely fashion. Each video can be uploaded to a retailer’s website, offering extended convenience for customers, who will be able to troubleshoot problems at home.
“Video tutorials have become a mainstay in good customer service and this series will make it easier and more efficient for our customers to get answers to basic questions through a visually compelling presentation,” said Phil Sherman, managing director of Customatic Adjustable Bedz. “This new service is meant to supplement our already state-of-the-art call center and customer support, which serves our customers 24/7.”
The company has produced 30 videos to date. Each video also can be downloaded to technicians’ smart devices for portable access.