November 17,
2010 by in UnCategorized 
By Home Furnishings Business in Bedding on November 18, 2010
Elaine Sink has joined memory foam mattress manufacturer Anatomic Global as director of customer service.
A 15-year veteran of the hospitality industry, Sink will oversee Anatomic Global's "Incredible Support" initiative, a program based on providing customers with service that exceeds expectations and delivers 100 percent customer satisfaction.
Sink served as guest services manager and customer service manager for Marriott International Inc. for more than 14 years, overseeing the company's western region and Hawaii hotel and timeshare properties. Sink's duties also included handling customer service requests directly from Marriott Chairman and CEO John Willard Marriott Jr.
"Coming from a background in the hospitality industry, which is known to uphold the highest standards in customer service of any industry, we knew Elaine was a perfect fit for our 'incredible support' directive, which we believe will set a new standard for the industry," said David Farley, CEO of Anatomic Global, Corona, Calif.
Sink supervises a team of five customer services representatives who staff a call center that receives more than 200 calls per day. The call center operates under a stringent 24-hour response timeline to respond to all customer requests.
"Our team understands that outstanding service is about building relationships with our customers and working together with them to satisfy their needs," said Sink. "Even if it is something like a preference for emailing rather than faxing invoices, we get to know what our customers want, and we deliver on our promises."
Along with the Incredible Support program's quality control measures that Sink has put in place, she also has implemented a One Voice initiative in which all levels of employees, from associates to upper management, receive uniform training so that they all communicate the same product knowledge internally and externally.
November 17,
2010 by in UnCategorized
By Aggregated Content in Financial Reports on November 18, 2010
from http://c.moreover.com/click/here.pl?z3746517139&z=1150248697
Williams-Sonoma Inc issued a profit forecast that could fall short of Wall Street estimates in the period covering the all-important holiday season and its shares fell.
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November 16,
2010 by in UnCategorized
By Home Furnishings Business in Business Strategy on November 17, 2010
David Haffner, chief executive officer of
industry supplier Leggett & Platt, was featured earlier this week on Bloomberg Television.
During the interview, he discusses U.S. retail sales, the housing market and hiring.
Home Furnishings Business is pleased to bring you the interview.
Enjoy!
November 16,
2010 by in UnCategorized
By Home Furnishings Business in Executive Changes on November 17, 2010
Mark Bannon has rejoined
Planned Furniture Promotions as senior vice president of sales.
Bannon rejoins PFPs executive team, which includes industry veterans Roy Hester, Sr. vice president of sales; Burt Homonoff, sr. vice president of merchandising and operations; and Tom Liddell, sr. vice president of sales and marketing. Resuming his role, Bannon will work with the executive team along with regional managers Andrew Winans and Eric Rowles to coordinate details for client events.
With more than 35 years of experience in the sale promotion and retail furniture business nationwide, Bannons responsibilities include interfacing with PFP clients and formulating marketing plans for retail client promotional events.
Marks substantial experience and long history of producing successful results is widely recognized in the industry and is why he is regarded as such a valuable member of our team, says Gene Rosenberg, PFP co-owner. We can count on Mark to deliver his essential expertise, energy and passion to every project and retail event which will prove highly beneficial to our clients.
November 15,
2010 by in UnCategorized
By Aggregated Content in Furniture Retailing on November 16, 2010
from http://c.moreover.com/click/here.pl?z3737788985&z=1150248697
After 17 years as a furniture store and 96 years as a family business, Stauffer's Home Furnishings is going out of business. The business has become the victim of the recession.
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