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From Home Furnishing Business
Bob’s Discount Furniture Announces Newsweek Awards
November 11,
2026 by Karen Parrish in Business Strategy, Industry 
Bob’s Discount Furniture, one of the nation’s fastest growing omnichannel furniture retailers, announced that it has been named to Newsweek’s America’s Best Customer Service and America’s Best Online Shops lists. Together, the honors recognize two essential parts of the Bob’s experience: the dedicated team members who support customers and the technology that makes shopping simple, convenient and connected.
The dual recognition reflects Bob’s approach to meeting customers wherever and however they choose to shop. Whether a customer begins online, visits a showroom or moves between channels, Bob’s aims to provide the same welcoming service, transparent value and easy experience at every step.
Two Honors, One Connected Customer Experience
Newsweek’s America’s Best Customer Service recognition is based on customer evaluations of service experiences, including factors such as communication, professional competence, range of services, customer focus and accessibility. The recognition highlights the human side of Bob’s business—from knowledgeable showroom teams to customer-care associates who help customers navigate their purchases.
Newsweek’s America’s Best Online Shops recognition evaluates leading e-commerce destinations across criteria that include trust and security, purchase and delivery, website structure and usability, service and communication, technical performance, payment options, likelihood of purchase and traffic growth. Bob’s inclusion reflects the company’s continued focus on creating a reliable and intuitive digital shopping experience.
“These honors are especially meaningful because they recognize both sides of the experience we work to deliver every day: innovative technology that makes shopping easier and caring team members who make it personal,” said Bill Barton, President and Chief Executive Officer of Bob’s Discount Furniture. “Our customers do not think in channels—they simply expect Bob’s to be there for them. We are proud of our teams for creating a connected experience that brings together great value, helpful service and convenience, whether a customer shops online, in a showroom or both.”
Bob’s omnichannel strategy connects online shopping with the in-store experience, giving customers flexibility as they browse, compare, plan and purchase furniture for their homes. The two Newsweek honors reinforce the company’s commitment to investing in both technology and people, so every interaction feels unmistakably Bob’s. A new IKEA pilot in Germany uses AI to help people imagine the possibilities of a new home, transforming images of empty rooms in property listings into inspiring spaces featuring real IKEA products.