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Sleep Number Recognized in J.D. Power 2025 U.S. Mattress Satisfaction Study
November 12,
2025 by Karen Parrish in Business Strategy, Industry 
Sleep Number announced it is the most awarded mattress brand in the J.D. Power 2025 U.S. Mattress Satisfaction Study. The company was recognized as #1 in customer satisfaction with mattresses purchased in-store and online, marking the fifth time the brand received this distinction by J.D. Power.*
“J.D. Power is one of the most trusted benchmarks of customer satisfaction, and being ranked #1 is a powerful demonstration of our customer-obsessed culture,” said Linda Findley, President and CEO of Sleep Number. “We’ve built a highly differentiated product that evolves with our customers. As we look to the future, we are working to optimize our product portfolio, value and distribution, focusing on the benefits that matter most to our customers.”
Sleep Number beds deliver unmatched personalization and long-term value through adjustable comfort technology that evolves with you. The beds allow each sleeper to control their firmness, support and comfort, which can be adjusted anytime as needs change. Designed to adapt to customers seamlessly night after night, Sleep Number beds respond to you in real time, helping keep you asleep longer. Plus, as a leader in temperature technology, Sleep Number also offers patented science-backed cooling solutions, helping each sleeper stay at their ideal temperature for the best possible sleep. The ClimateCool® smart bed, for example, has cooling programs scientifically shown to improve sleep quality. Designed through a research collaboration with Feinberg School of Medicine at Northwestern University, the programs help promote sleep quality and minimize sleep disruptions. And, Climate360® smart bed sleepers get 52.5 minutes more restful sleep per night.**
The J.D. Power 2025 U.S. Mattress Satisfaction Study surveyed consumers who purchased a mattress either in-store or online within the past 12 months. The study serves as a key industry benchmark, offering deep insights into customer needs, expectations and preferences across the mattress-buying journey.
For J.D. Power 2025 award information, visit jdpower.com/awards. To learn more about Sleep Number, visit sleepnumber.com, our investor relations site or one of our 611 stores.
*Sleep Number received the highest score in the J.D. Power 2015, 2016, 2018 2023, and 2025 Mattress Satisfaction Reports of customers’ satisfaction with their mattress and among mattresses purchased in-store.
**Based on average SleepIQ® data from 10/24-1/25 of Climate360® sleepers using the SmartTemp™ program vs. their sleep with it turned off.