IKEA Releases 2024 Summary Including New Format Stores Across U.S.

February 23, 2025  by Karen Parrish in Business Strategy, Industry   

“Our strategy continues to prioritize our customer’s needs, and in FY24, we continued to make everyday living more accessible, especially during a time when we know economic challenges are leading to a decrease in disposable income for many Americans,” said CEO and Chief Sustainability Officer Javier Quiñones. “As we gear up for the 40th anniversary of IKEA U.S. in 2025, we’re committed to reaching even more customers where they are..

Growing our footprint 
IKEA U.S. has seen major gains in its long-term investment in the U.S., increasing market share by 13.6% over the last five years. Building off of the $2.2+ billion investment in the company’s omnichannel growth strategy, in 2025, IKEA U.S. will continue its expansion journey by opening eight new locations including seven new Plan & order points with Pick-up, welcoming new customers in Cherry Hill, Pennsylvania, Hunt Valley, Maryland, Beaverton, Oregon, Scottsdale, Arizona and three locations in California – Thousand Oaks, Ontario, and Colma – as well as one Pick-up point in Santa Monica. All of the new format stores are projected to open by the spring/summer of 2025, and more details will be shared about each location throughout the year.

Plan & order points with Pick-up are one of many new format stores that are a part of the IKEA U.S growth strategy. It is different from the traditional large-format IKEA stores as it gives customers the opportunity to meet with the IKEA store team to plan and order home furnishing solutions that require a bit more help – such as kitchen, bathroom and closet storage systems. With the addition of the IKEA Pick-up point, customers will be able to collect their purchases when and where it’s convenient for them.

In addition, the company has continued to prioritize affordability and put the needs of its people, communities and the planet first despite a year of challenges for consumers. Highlights from the FY24 Annual Summary include: 

IKEA U.S. continued to enhance business operations to make shopping at IKEA more affordable, convenient and accessible.
Launched a Spanish-language website in July 2024 marking a significant step in the IKEA experience becoming more inclusive and accessible. 

Enhanced its e-commerce experience, resulting in a 5.6% increase in remote sales compared to the previous year. Introduced the first-ever buy now, pay later program with Afterpay.

IKEA U.S. focused on enhancing efficiencies in its business operations and increasing accessibility. Concluded the year with $5.5 billion in total sales and $1.9 billion in ecommerce sales. Reintroduced New Lower Prices, leading to a 2.7% increase in the number of pieces purchased per basket. 

Opened eight new Plan & order points in addition to the existing 39 pick-up points and 21,000 FedEx collection points across the country, as well as opened the first small format store in Rockwall, TX, the third IKEA location in the Dallas-Fort Worth area.

IKEA U.S. created positive change for the planet and transitioned towards a circular business. Increased products eligible to be bought back and resold in-store and online in the As-is section to 2,700 items. Used electric delivery vehicles in 48 locations and have 374 EV chargers installed at IKEA U.S. stores boosting zero-emission deliveries in the U.S. by more than 90% since FY23

Welcomed the newest addition to the plant-based food family, the IKEA Plant Dog, and sold nearly 185,000. Brought ONE HOME, ONE PLANET U.S. back to the House of Sweden in Washington, D.C. where 100+ participants brainstormed actions to advance a circular economy, affordable housing and clean construction.​

IKEA U.S. remained committed to prioritizing the well-being of its people and its communities. Developed and unveiled a model home designed with trauma-informed principles at IKEA Live Oak in Texas.

Expanded co-worker benefits around family and medical leave of absence (FMLA), financial support, 401(k), Medicare and more. Supported federal legislation that will increase the supply of recycled textile materials in California and expand recycling infrastructure across the country.

Provided more than $1.5 million in retail value of in-kind and financial donations to 220 nonprofits.

View the full IKEA U.S. FY24 Annual Summary here for more details on how IKEA is creating a better everyday life for the many.