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From Home Furnishing Business
IKEA Announces Plan & Order Point for South Charlotte, NC
February 15,
2024 by HFBusiness Staff in Business Strategy, Industry 
IKEA U.S. announced plans for a new Plan & order point with Pick-up located in Charlotte, NC, which is set to open in summer 2024. This new customer meeting point, conveniently located in the Promenade on Providence shopping center, brings the IKEA experience closer to Charlotte customers and will focus on providing interior design planning with IKEA experts.
The IKEA South Charlotte Plan & order point with Pick-up is one of many new format stores that are part of the growth strategy for IKEA U.S.—increasing accessibility to the brand and ensuring there are more ways to meet customers where they are and how they like to shop.
It is different from the traditional large-format IKEA stores as it gives customers the opportunity to meet with the IKEA store team to plan and order home furnishing solutions that require a bit more help, such as kitchens, bedrooms, and bathrooms. It will only offer items for delivery, and arrangements will be made to have all items conveniently transported to a customer’s home or to another convenient point of delivery.
“The goal is simple: bring the IKEA experience closer to our customers. We’re excited to introduce the IKEA South Charlotte Plan & order point with Pick-up, making our home furnishing products and solutions more convenient, accessible and, above all, affordable,” said Javier Quiñones, CEO & Chief Sustainability Officer, IKEA U.S.
IKEA has been in the Charlotte market for fifteen years, since opening the first store in 2009. IKEA South Charlotte will be located in 15,000 square feet of leased retail space in an outdoor lifestyle shopping center called Promenade on Providence at 10844 Providence Road, Charlotte, NC.
While customers will still need to visit IKEA Charlotte for their favorite meatballs and IKEA Food offerings, now, with the addition of IKEA South Charlotte, affordability and convenience are within reach for the entire metropolitan area.
"We're thrilled to announce the opening of a new IKEA location this summer, extending a warm welcome to customers in the Charlotte Metro area. From easy access to public transportation and flexible delivery options to affordable design services, our Plan & order point with Pick-up concept is all about catering to the needs of our local community,” said Kristien Verbeke, market area manager, IKEA U.S.
This is the fifth new format store that IKEA has announced this year, with more to come. In addition to opening new Plan & order points in city centers, IKEA U.S. has made significant investments to enhance its e-commerce experience and service offerings, including new IKEA Family benefits, lower priced shipping and delivery, Click & collect, and TaskRabbit assembly services.