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From Home Furnishing Business
Tempur Sealy Announces J.D. Power Customer Satisfaction Award
November 5,
2023 by HFBusiness Staff in Business Strategy, Industry 
Tempur Sealy International, Inc., announces that its Tempur-Pedic® brand was awarded #1 in Customer Satisfaction for the Online Purchase segment in the J.D. Power 2023 U.S. Mattress Satisfaction Study*.
This award marks the third-consecutive year that Tempur-Pedic has achieved this distinction in the Online Purchase category, and the brand has been recognized by J.D. Power for six of the previous seven years among mattresses purchased online and in-store.
In addition to being ranked #1 in overall customer satisfaction, Tempur-Pedic scored highest in 5 factors in the Online Purchase category, which include support, durability, comfort, price, and warranty.
"We are honored to have achieved this award in the Online Purchase category for the third consecutive year. This recognition is once again a testament, by consumers, to the innovative and high-quality product solutions we provide that address their sleep needs, including solutions for the most common problems, such as sleeping hot, snoring, and aches and pains, so that they can sleep comfortably and undisturbed, every night.”
“I would also like to thank our employees and valued partners for making this possible through their dedication, hard work, and support," said Scott Thompson, Tempur Sealy chairman and CEO.
Tempur-Pedic, the most highly recommended bed in America**, created the world's first body-responsive mattresses 30 years ago, changing the industry with its one-of-a-kind TEMPUR-Material™ that delivers deep, comfortable, undisturbed rest every single night.
Since then, the company has expanded to offer a complete lineup of mattresses, including the TEMPUR-breeze°™ collection that provides all-night cooling comfort, pillows, adjustable ergonomic smart bases such as the TEMPUR-Ergo® Smart Base powered by Sleeptracker-AI®, and accessories that deliver meaningful solutions to address consumers' most pressing sleep concerns, including sleeping hot, snoring and addressing aches & pains.
*For J.D. Power 2023 award information, visit jdpower.com/awards
**Based on percentage of owners who report very/extremely likely to recommend Tempur Pedic, Tempur-Sealy Brand Tracker Report November 2020