Daily News
From Home Furnishing Business
IKEA Canada Announces Plans to Open New Meeting Points
October 25,
2023 by HFBusiness Staff in Business Strategy, Industry 
IKEA Canada announces plans to open new customer meeting points in Ontario and Quebec as part of its omnichannel journey towards making home furnishing products and services more accessible to the many Canadians.
The national retailer will be expanding its Plan and order point network with new locations in Lachenaie, Quebec and London, Ontario. The Lachenaie Plan and order point will be the third location to open in the Greater Montreal Area and will join the North Shore's Galeries de Lanaudière shopping centre. The London Plan and order point will join the Wonderland Power Centre – one of London's most prominent retail destinations. Both locations are set to open doors to customers in spring 2024.
Plan and order points are service-based spaces where customers can get support from an IKEA specialist to plan complex purchases like kitchens or bathroom projects.
Products are not available for immediate takeaway at Plan and order points; instead, customers can schedule personalized appointments to explore and discover a curated selection of IKEA solutions to meet their home furnishing needs. Once their order is placed, customers can have it delivered directly to their homes or to a local Pick-up point.
"Since 2022, we've opened three Plan and order points in the Montreal and Ontario markets and the response we've received from customers has been very positive," said Inna Romagnoli, country business development and transformation manager, IKEA Canada.
"As Canadians continue to adjust their homes to meet the diverse multifunction demands of home today, we remain committed to providing quality and affordable solutions whenever and wherever they choose to meet us. Plan and order points are just one of the many ways we're evolving our business to help Canadians enjoy a better life at home."
IKEA Canada will also be launching a Pick-up location in Thunder Bay, Ontario as part of its commitment to make shopping with IKEA more accessible and affordable for those who don't have easy access to an IKEA store.
Beginning Oct 28, customers will be able to have their IKEA home furnishings delivered to the Pick-up location at 243 North Cumberland Street at an affordable rate. The Thunder Bay location joins a network of 15 Pick-up locations and 35 PenguinPickUp locations across Canada.
As a leader in life at home, IKEA is focused on delivering an integrated and seamless customer journey across all meeting points. This omnichannel transformation includes introducing new ways to shop, enhancements to existing store experiences, strengthened digital capabilities and services, along with optimized fulfilment networks.
In addition to the new Plan and order point and Pick-up locations, IKEA recently celebrated the grand opening of the Beauharnois Distribution Centre and Customer Distribution Centre in Quebec as well as a multi-million-dollar investment to expand fulfilment capabilities in the Greater Vancouver and Toronto areas as part of their commitment to meet the evolving ways that customers shop today.
IKEA Canada is always looking to recruit quality talent as it continues to grow its operations in Canada. To learn more about building a career with IKEA and joining the teams that will bring these new customer meetings points to life, visit https://www.ikea.com/ca/en/this-is-ikea/work-with-us/.
To learn more about all the ways customers can connect with IKEA, visit: https://www.ikea.com/ca/en/stores/