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From Home Furnishing Business
IKEA U.S. and Afterpay Team Up for Flexible Spending Plan
September 25,
2023 by HFBusiness Staff in Business Strategy, Industry 
IKEA U.S. introduces its first-ever Buy Now, Pay Later (BNPL) program in partnership with Afterpay, providing increased financial accessibility through a budget-friendly payment option for shoppers. Afterpay “Pay in 4” service is now available nationwide in-store and online at IKEA.com for all U.S. customers.
IKEA U.S. and Afterpay partnered to enable financial freedom and affordability to today’s consumers who prefer to pay overtime. IKEA continues to provide a seamless and affordable shopping experience for the many, while also providing high-quality products and services.
Afterpay’s interest-free product allows customers to pay in four payments over a six-week period with no credit impact to customers for eligible orders. This omnichannel partnership enables customers to shop for IKEA home products and choose Afterpay’s flexible solution at checkout. In-store customers can scan a QR code to download the Afterpay app or log in to their existing Afterpay account and add the payment method to their virtual wallet.
“IKEA values our customers and strives to ensure accessibility and affordability. We aim to provide the best shopping experience with great quality products, for the many,” says Christine Briganti, Financial Services Deployment Project Leader for IKEA U.S. “By partnering with Afterpay, we will lower the barriers for our customers to design their dream spaces.”
“At a time when people are looking for more payment flexibility on home furnishings, we are excited to partner with IKEA, a brand synonymous with affordability and design,” says Alex Fisher, head of revenue, North America, Afterpay and Cash App. "As a trusted commerce partner for the IKEA U.S. market, this partnership can help our customers create a home that they love through simple, transparent and responsible spending."
Together, IKEA U.S. and Afterpay aim to create a seamless shopping journey with easy purchases and streamlined returns if needed. Returns are processed like any other credit or debit card return. Once a return is processed, Afterpay will generally update that order to reflect the refund, with an updated payment schedule, and send the customer an email detailing the changes.
Refunds can be viewed by logging into the customer’s Afterpay account and processed refunds can take up to 10 business days to reflect depending on the financial instrument linked to the order.