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From Home Furnishing Business
Tempur Sealy Announces #1 Awards in J.D. Power Satisfaction Report
November 3,
2022 by HFBusiness Staff in Business Strategy, Industry 
Mattress Company Tempur Sealy International, Inc. announced that its Tempur-Pedic® brand was awarded #1 in Customer Satisfaction for both the Retail Mattress and Online Mattress segments in the U.S. in the J.D. Power 2022 Mattress Satisfaction Report*.
This award marks the fourth-consecutive year that Tempur-Pedic has achieved this distinction in the Retail Mattress category, and the brand has been recognized in this category for five of the previous six years. This award marks the second consecutive year in the Online Mattress category.
In addition to being ranked #1 in overall customer satisfaction, Tempur-Pedic scored highest in 6 factors in the Retail Mattress category, which include support, durability, comfort, variety of features, price, and warranty.
In the Online Mattress category, in addition to being ranked #1 in overall customer satisfaction, Tempur-Pedic scored highest in durability and comfort.
"We are honored to have achieved this award in the Retail Mattress category for the fourth consecutive year and in the Online Mattress category for the second consecutive year,” said Scott Thompson, Tempur Sealy chairman and CEO.
Thompson continued, “This recognition is once again a testament, by consumers, to the innovative and high-quality product solutions we provide that address their sleep needs, including solutions for the most common problems, such as sleeping hot, snoring, and aches and pains, so that they can sleep comfortably and undisturbed, every night. I would also like to thank our employees and valued retail partners for making this possible through their dedication, hard work, and support."
*For J.D. Power 2022 award information, visit jdpower.com/awards
**Based on percentage of owners who report very/extremely likely to recommend Tempur Pedic, Tempur-Sealy Brand Tracker Report November 2020