Daily News
From Home Furnishing Business
Shoptelligence Announces Quadruple Growth in 2021
February 28,
2022 by Laurie Northington in Business Strategy, Industry 
Shoptelligence, a provider of A.I.-powered merchandising solutions for furniture retailers, has reported a quadruple growth rate at the close of 2021.
The performance was fueled through the growth of customer accounts – including 5 of the top 100 home furnishing companies, as well as leading regional independent furniture retailers.
The pandemic-driven drop in foot traffic, combined with the dramatic rise in e-commerce, has launched Shoptelligence technology to the forefront. By making it easy for traditional furniture retailers to deliver a personalized, cohesive, shopping experience across multiple online and in-person channels, the Shoptelligence platform is delivering significant increases in outcomes, including:
- 5x increase in on-site engagement
- 42% increase in order size
- 33% in revenue per buyer
“Integrating Shoptelligence’s e-commerce solutions has enabled us to successfully provide shoppers with a motivating and confident online shopping experience. Pairing room inspirations with available inventory has been a profitable e-commerce strategy, and we have seen shoppers increase their ticket size as a result. It is no surprise that Shoptelligence is growing – their expertise in merchandising for furniture retailers helps customers more effectively find the right item and complete the room,” said Tony Mitchell, director of e-commerce at American Furniture Warehouse.
Shoptelligence makes connecting with customers across multiple touchpoints easy. Backed by powerful algorithms and individualized customer profiles Shoptelligence technology created a unique shopping experience that completes the room from available retail inventory for individual shoppers. The result is a personalized shopping experience that builds trust and loyalty, increases ticket size, and extends customer lifetime value. The platform also makes communication efficient by connecting shoppers to support and incentives at any point throughout the customer buying journey.
“Merging the digital and physical retail worlds has been a necessity in our current environment,” explained Laura Khoury, CEO of Shoptelligence. “It has been rewarding to watch our technology revolutionize the furniture industry, to make shopping inspirational and enjoyable, and to see a lift in revenue as a result.”