Tempur-Pedic Ranks #1 on J.D. Power 2021 Report

November 3, 2021  by Laurie Northington in Business Strategy, Industry   

The award marks the third-consecutive year that Tempur-Pedic has achieved this distinction in the Retail Mattress category and the first year in the Online Mattress category. 

In addition to being ranked #1 in overall customer satisfaction, Tempur-Pedic earned #1 rankings across all factors in the Retail Mattress category, which include support, durability, comfort, variety of features, value, warranty and contact with customer service. In the Online Mattress category, in addition to being ranked #1 in overall customer satisfaction, Tempur-Pedic earned #1 rankings for durability and warranty.

"We are honored to have achieved this award in the Retail Mattress category for the third consecutive year and in the Online Mattress category for the first year. This recognition is a testament, by consumers, to our commitment to provide innovative and high-quality product solutions that address their sleep needs so that they can achieve their best sleep, every night. I would also like to thank our employees and valued retail partners for making this possible through their dedication, hard work and support," said Scott Thompson, Tempur Sealy Chairman and CEO.