Lovesac Launches Mobile Concierge Program

September 27, 2021  by Laurie Northington in Business Strategy, Industry   

The fully equipped mobile showroom brings a personalized and curated shopping experience directly to customers' homes. Since adding showroom and virtual appointments, as well as interactive Facebook Live demos last year, Mobile Concierge is the latest example of Lovesac's commitment to finding new ways to reach customers and share its brand and product. 

Inside Mobile Concierge, customers can receive a live demonstration on how Sactionals work, check out the latest Lovesac product innovations, experience the different Sactionals fill types, touch and feel a variety of fabric Cover options, and design their own Sactionals setup to perfectly fit their space and style. Customers can then make their purchase with the Lovesac associate for products to be delivered to their home in as little as 1-2 weeks. 

"We wanted to create a new way for customers to shop our products, free from the stress of busy shopping centers and limited parking," said Shawn Nelson, Lovesac CEO and founder. "We decided to bring the showroom right to the customers' home with a one-on-one, tailored shopping experience. Mobile Concierge is a fully functional showroom allowing customers to shop our expanding line of products, try out new innovations, and feel the benefits of Total Comfort™ before they make a purchase. Mobile Concierge will also play an important role as we add new programs supporting our Circle to Consumer operating philosophy, which is focused on creating long-term relationships with customers through long-term focused products and programs."

Starting on Sept. 22 and Sept. 29, customers in the Washington, D.C. and Seattle areas can book an appointment with Mobile Concierge online at Lovesac.com/Mobile-Concierge. The mobile showroom will arrive at the customer's home for the appointment, during which a knowledgeable Lovesac associate will provide an interactive demo, allowing the customer to learn about the rearrangeable, changeable, washable, and endlessly adaptable Sactionals platform. Customers will also engage in a design consultation to create and customize a personal Sactionals configuration, select Cover and fill type, and add accessories.