Daily News
From Home Furnishing Business
Storis and Package.ai Integrate to Provide Routing and Reputation Management
August 19,
2021 by Laurie Northington in Business Strategy, Industry 
Package.ai and Storis have announced that they now offer integration capabilities to their mutual home furnishings and appliance retail partners. The integration enables Storis post-purchase data to be utilized in Package.ai’s platform, which uniquely combines automated customer messaging, delivery and reputation management, and contextual up-sell tools.
Through this integration, Order, Inventory, Fulfillment, and Customer data collected in Storis’ Point of Sale and eCommerce solutions during the shopping experience will be sent to Package.ai. Package.ai will use this data to build customized customer interactions, optimize routes, and manage last-mile fleets using their proprietary AI technology. The system will also automate communications to customers via chat bots for purposes such as self-scheduling, confirming, or adjusting deliveries. Further, Package.ai will automatically trigger a request for post-delivery feedback, prompt for reviews, as well as send product suggestions to re- engage a new sale.
“With the evolution occurring across commerce, it is becoming more critical for retailers to connect and engage with their customers in a personalized and contextual manner,” said Ziv Fass, co-founder and CEO, Package.ai. “The integration between STORIS and Package.ai enables our mutual retail partners to be more customer-centric and responsive. The integration allows retailers to leverage the power of AI to turn existing customers into brand champions and repeat buyers, all while reducing operational and labor costs.”
Package.ai uses Artificial Intelligence and Machine Learning algorithms to automate operational decisions. The system continually collects delivery and consumer historical data and leverages machine learning to improve its decision-making. Through this model, Package.ai has proven to support industry retailers in boosting online customer satisfaction ratings, increasing online review rates and sales, and reducing failed deliveries.
“Mastering customer communication is more important than ever given the volatility in this area of our industry,” said Todd Rutler, product services manager, Storis. “By providing automated communications and optimized logistics, our mutual retailers can stay ahead of customer satisfaction. We are glad to offer our retailers this integration to seamlessly share our valuable transactional data to be optimized in the last- mile and post-purchase phases of the customer journey.”