Bed Bath & Beyond Partners with DoorDash to Strengthen Same Day Delivery

May 27, 2021  by Laurie Northington in Business Strategy, Industry   

Same Day Delivery service will be powered through DoorDash Drive – DoorDash's white-label fulfillment platform that powers direct delivery for any business. The DoorDash launch arrives right on time to shop essentials, must-haves, and amazing deals ahead of the Memorial Day holiday.

Through DoorDash Drive, Bed Bath & Beyond and buybuy BABY websites will expand same day delivery to over 3,000 additional zip codes across the country. With the added coverage, Same Day Delivery is now available in nearly all store locations and allows customers the convenience to shop an array of different delivery options. Customers can utilize the service by going to bedbathandbeyond.com and buybuybaby.com and selecting the option for Same Day Delivery at checkout. Once the order is placed, a Dasher will pick up the items at the local store and deliver them to the customer's home via contactless delivery. Customers are also now able to place an order just hours before closing and still receive it the same day and track packages live.

"We are thrilled to continue strengthening our Same Day Delivery services through this partnership with DoorDash,” said Rafeh Masood, EVP and chief digital officer, Bed Bath & Beyond. “What's also exciting about this partnership is that we are extending order cutoff times from 1 p.m. to up to 6 p.m. local time based on store hours and customers can receive real-time updates on their order status via text, giving them real-time visibility to when their order will arrive to them. We're executing on our strategy to being an omni-always retailer to provide customers with the convenience of Buy-Online-Pickup-In-Store, contactless Curbside Pickup, and multiple Same Day Delivery options through existing partnerships with Shipt, Instacart and now DoorDash. We will continue to provide our customers with innovative omnichannel avenues to shop with us."

“Amidst the pandemic we accelerated our momentum into new categories to address consumers’ heightened needs for household essentials, allowing them to get the items they needed most delivered on the same day to their doorstep,” said Christopher Payne, chief operating officer. “We are excited to partner with leading retailer Bed Bath & Beyond to expand their reach and offer their vast selection of products to more customers in more markets across the U.S. with the ease and convenience of store-to-door delivery powered by DoorDash Drive.”

Bed Bath & Beyond continues to move ahead in its transformational journey by helping customers to realize the potential in every room, introducing new and exciting brands, tools, and services to inspire customers to "Home, Happier." The Same Day Delivery partnership with DoorDash follows a successful launch in Canada last month, which was accelerated in response to pandemic-induced lockdowns in Ontario.