Daily News
From Home Furnishing Business
Uniters Group Expands to Include Furniture Solutions Network
April 6,
2021 by Laurie Northington in Business Strategy, Industry 
Furniture industry service providers Uniters North America and Furniture Solutions Network (FSN), now a wholly owned subsidiary of the Uniters Group, have partnered to present furniture manufacturers, retailers, and their consumers with a comprehensive approach to furniture protection and technician services.
The Uniters Group company has been in operation for over 30 years and has developed an impressive vertically integrated structure of great scale on a global basis, with offerings including:
- Protection Plans
- Home Furnishings Care Products
- Extensive Service Technician Network: The Largest in North America
The Uniters Group business units work in tandem offering customers an unmatched product set and service capability, operating through:
- Uniters North America (Protection Plans)
- Uniters Spa throughout Europe (Protection Plans and Care Products)
- Furniture Solutions Network (Claims Administration and In-Home Service through Technology and In-Field Technicians)
The company’s vertically integrated structure provides the foundation for an exceptional experience for consumers, while protecting the brand and offering compelling profitability for retail partners.
“With great excitement, we are proud to partner with FSN and welcome them as an important part of the Uniters Group, not only as a partner but as family. Our longstanding relationship and strong foundation with FSN, has been built over many years of working together. Combined, we offer the most comprehensive products and services in the industry. This is an extraordinary opportunity to offer our clients unique services that are unrivaled in the furniture world,” says Gordian Tork, chairman of Uniters Group.
“This partnership has so much potential,” says Rex Folkerts, CEO of FSN. “Between the excellent products and services Uniters provides, FSN can come in with our technician services on the backend and complete the process, the first time. Also, with FSN Marketplace opening its virtual doors, we will be able to source parts for all their extended warranty and manufacturer warranty claims quicker, eliminating claim delays. This commitment and partnership are just the beginning of many good things to come in 2021, and the years ahead.”
Together Uniters and FSN have extensive expertise in protection, patented care products, technician services, extended warranty and manufacturer warranty knowledge, service center operations, and more. “The Uniters Group will benefit from FSN’s market-leading technician services and expertise. Our history together, and the insights for process alignment and enhanced workforce collaboration, made FSN an obvious choice for partnership,” added Tork.
Uniters will be welcoming visitors at the upcoming Las Vegas Market, running April 11- 15, in the Resource Center, #B1050, Booth #8.