Daily News
From Home Furnishing Business
SwanFRS Provides The Arrangement with New Retail System
March 30,
2021 by Laurie Northington in Business Strategy, Industry 
Swan Retail, a leading U.K. provider of retail management software for furniture stores through the market leading FRS system, EPoS and ecommerce, has announced that The Arrangement has chosen SwanFRS as their new software provider.
With stylish showrooms in Dallas and Houston, The Arrangement pride themselves on helping their clients achieve a custom look by challenging the parameters of a home. They specialize in sustainable, one-of-a-kind furnishings that create a unique, distinctive style.
The Arrangement’s pieces are curated by founder, Katherine Snedeker, who hand-picks materials from around the world. Their interior design services have provided a complete solution for over 28 years.
‘We chose FRS after researching many other ERP providers and determined that FRS had the best capabilities for where we are today and the growth we plan to have in the future,” said Shelia Butler, COO of The Arrangement.
“We went live with the old version of FRS, but quickly transitioned to v12 [the latest software release]. We are pleased with the new look and feel of the software. It's modern, has better search capabilities and the new dashboard is key to daily monitoring and customer service,” added Butler.
The full functions of the software include:
- Ability to handle all customer service issues within the software and no longer use an outside project management software for this area.
- Ability to keep all business/customer related communication in FRS and out of email by using the dairy/notes functionality.
- Ability to have photos of each and every stock item in the system and rely heavily on the photo/picture functionality of the system.
- For the sales floor, the use of UP system, iPads and finger scanners to assist as sales tools and improve customer service.
“Implementation of new software is never easy, but FRS far exceeds our legacy system and has allowed us, as a company, to be much more streamlined, transparent, efficient and ultimately profitable. We will continue to push ourselves and the capabilities of FRS in order to ultimately help us be a better business and serve our clients. The FRS team has been fantastic to work with, they are honest, open to suggestions and willing to go the extra mile to get things right,” concluded Butler.