Gold Bond Ramps up In-Person Customer Service Training

October 16, 2020  by Laurie Northington in Business Strategy, Industry   

While masks, hand sanitizer and social distancing are now part of every retail visit, Gold Bond remains resolute in its long-standing practice of educating new and current partners on product introductions, manufacturing standards, quality and attention to detail that goes into every mattress.

“Our retailers have a proven track record of success when they go through our training playbook. We know our training is a differentiator and we see results in working with RSAs to teach them the handcraftsmanship and quality story that Gold Bond mattresses deliver and that can only be done in person – albeit under more stringent safety protocols today,” said Robert Naboicheck, president of Gold Bond Mattress. “We are nimble and able to pivot quickly to meet retailers’ needs, and our strategy allows us to showcase and demonstrate our new products in person.”

Naboicheck, in tandem with his son Skip, vice president of Gold Bond, personally lead each product session.

“I find it astonishing that most of the manufacturers in our business think that you can avoid walking into a retailer’s showroom for seven months to train their people, make new product presentations and think that absence won’t have an impact on sales. While today’s business climate has changed dramatically, our retail network is reaping the rewards of strong consumer demand, which means they need new product and even more support than prior to the start of the pandemic,” Naboicheck said.