Daily News
From Home Furnishing Business
XPO Survey Shows Growing Confidence in Buying Heavy Goods Online
January 2,
2020 by Laurie Northington in Business Strategy, Industry 
XPO Logistics, Inc. (NYSE:XPO), a provider of last-mile delivery, freight forwarding and other logistic services, has released the results of an October 2019 survey showing current trends in e-commerce.
The poll of 1,000 U.S. consumers, conducted by independent research firm Statista, found that the vast majority of respondents are planning to buy heavy goods online in the next 12 months:
- 71% said they are likely to buy goods weighing over 150 lbs. online in the next 12 months.
- 47% indicated they will pay for installation services if needed.
- 50% want to use a smart speaker to check the status of deliveries.
Internet purchases of appliances, furniture and other heavy goods are accelerating as consumers become more comfortable buying high-ticket items online.
“Consumers increasingly value the convenience of buying heavy goods online. They’re also interested in time-saving installation services bundled with delivery. Our ability to provide fast transit, end-to-end visibility and in-home services will help our retailer customers attract more shoppers this holiday season,” said Troy Cooper, president of XPO Logistics.