Newsweek Names Bob’s Discount one of “America’s Best Customer Service” Brands

October 29, 2019  by Laurie Northington in Business Strategy, Industry   

The Newsweek distinction was based on an independent survey of more than 20,000 U.S. customers conducted by global market research firm Statista, which ranked retailers and service providers in 160 categories overall. The complete list, which distinguishes Bob’s and two other national furniture retail brands, can be found online at Newsweek.com and will be featured in the November 1st edition of the magazine.  

“It is an honor to be recognized by Newsweek for the customer service we provide in our 122 stores coast to coast,” said Roger Dunlap, senior vice president of store operations at Bob’s Discount Furniture. “Our commitment to customer service goes back to when we first opened our doors in 1991, on the principle we call the “Bob’s Way.” This principle guides our commitment to quality, transparency, honesty, and fun in everything we do.” 

Earlier this year, Bob’s was featured in the annual Forbes’ “America’s Best Mid-Size Employers” list. For their 2019 rankings, Forbes partnered with Statista to identify the companies best liked by employees. By considering the wants and needs of today’s workers, Bob’s was one of the companies that proved to meet these complex standards.

“Our employees’ loyalty and commitment to our customers, the community, and each other is what makes Bob’s a great place to work,” said Pat Davies, senior vice president of human resources at Bob’s Discount Furniture. “We are committed to creating a culture where our employees feel valued, our customers want to shop, and where our community partners feel supported.”