Shoptelligence Expands into Store and Outbound Channels

October 24, 2019  by Laurie Northington in Business Strategy, Industry   

The SaaS platform provides the assistance of an interior designer at every customer touchpoint, helping the shopper find the right item then reasoning like a designer to curate interactive cross-category room assortments specific to that shopper’s style and the room they are furnishing.

The company has increased its clients’ online revenue by 2.7%, with purchases that result from the interactions accounting for 13% of total client online revenue.

“It’s exciting to be able to share the measurable value that Shoptelligence is contributing to our clients’ top line. Our goal is to help retailers offer intelligent shopping assistance at scale and to not only help retailers expand revenue from the same foot traffic by increasing order values but meet the shopper where they are to improve loyalty. The expansion into outbound marketing, specifically, print and email are just a few examples of how Shoptelligence is continuing to innovate,” said Laura Khoury, Shoptelligence, CEO.

The customer experience is designed to help shoppers not only buy 40%+ more items in the initial transaction but buy more over time, increasing customer lifetime value by over 30%. Customers engaging with the experience add high-ticket categories including seating, tables, and bedroom furniture to their orders.

Shoptelligence’s platform suite includes Interactive Ensembles, Dynamic Curation, Dynamic Boutique, and Merchant Assist, all designed to transform how customers buy home furnishings by providing furniture retailers a customer-centric platform that dynamically connects the right products to the right customer at the right time.