Daily News
From Home Furnishing Business
Spring Air Adds to Customer Service Team
February 6,
2019 by Laurie Northington in Business Strategy, Industry 
Mattress producer Spring Air International has announced the expansion of its customer service team by naming Theresa Martin as customer service specialist.
Reporting to Nick Bates, Spring Air president, Martin will coordinate order entry and fulfillment for the company’s national accounts, customer service and will work with the company’s network of licensees on product returns.
“As we continue to grow our retail partnerships and incorporate additional licensees into our network, Theresa will be instrumental in elevating our customer care,” Bates said. “As we continue to grow our partnership with Mattress Firm and other strategic partners, it’s imperative that we have a world-class customer service team.”
Prior to joining Spring Air, Martin spent more than 26 years with home improvement retailer The Home Depot where she was a supervisor working with the company’s contractor division in process scheduling, budgeting, operations management and customer service.
“I’m excited to be part of the Spring Air organization working with our licensees and retailers to ensure we exceed their expectations at every touch point,” Martin said.
Martin lives in Wakefield, Mass., with her family.