Daily News
From Home Furnishing Business
Wayfair Launches Suite of Design Services
August 22,
2018 by Jane Chero in Business Strategy, Designer Weekly, Industry 
Wayfair has announced that its e-design platform, Design Services, is now available to shoppers on Wayfair.com. Available on desktop and mobile devices, Design Services connects interior designers with Wayfair customers who are looking for a convenient and affordable design solution as they shop for their homes.
To meet the needs of its customers Wayfair Design Services is available in two packages: Lite, which costs $79 and was developed for those who have some design sense but want help completing their look, and Classic, which costs $149 and includes extra phone time with a designer, a custom floor plan and 2-D room design rendering. With every Wayfair Design Services package, customers collaborate one-on-one online and over the phone with a vetted interior designer for a completely personalized experience.
“Wayfair offers an unparalleled selection of furniture and décor that has helped millions of customers find pieces to make their home uniquely their own. As we’ve grown, we’ve introduced new features and innovative tools that enable people to shop confidently, knowing that the items they buy will look great in their home,” said Blair Kenary, head of design services, Wayfair.
“With Design Services, Wayfair is helping to connect the dots for customers who are designing an entirely new space or simply redecorating. This new service takes the guesswork out of shopping for the home by allowing anyone to work with a talented professional, at a price they can afford, to make their personal design vision a reality,” Kenary continued.
To get started, customers select a package, complete a brief style survey sharing their preferences and goals, and choose their favorite designer among the team. Throughout the project, customers and designers work closely to review concepts, room designs and shopping lists, while communicating via Wayfair’s messaging platform, as well as by phone. Design Services clients will also benefit from Wayfair’s customer service team who will be on-call to assist with any product orders to ensure all furniture and décor is seamlessly delivered to their door.
Beyond offering Wayfair customers an affordable solution to create a home they love, Design Services allows interior designers in the program to expand their portfolio by tapping into the growing e-design market, earn extra income and create a desirable work/life balance by making their own schedule.
“Our dedicated, in-house team worked tirelessly to deliver a design solution that’s easy to use and benefits the design community, as well as Wayfair customers,” continued Kenary. “We’re excited to introduce this all new offering that enhances the way people shop for the home.”