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From Home Furnishing Business

Customatic Invests $1M to Upgrade Customer Service

Adjustable bed supplier Customatic has invested $1 million to upgrade its customer service functions by providing 24/7 access to trained service technicians.

The new program, called Platinum Elite Customer Service, compliments the recent rollout of a network of dedicated field service technicians for its adjustable bed foundations.

The company said highlights of the new program include live call answering, no hold times and in-home service within three days when necessary.

“Our Platinum Elite Customer Service solidifies Customatic as the industry leader in customer care, service and support,” said Customatic President Phil Sherman. “During our research for implementation of the service, we heard about the pain points people despise when dealing with customer service calls – long hold times, inadequate service hours, inflexible service call scheduling, poor follow up and lack of empathy. We’ve eliminated the frustrations we’ve all had with customer service to deliver a much more positive experience.”

“Buyers need to recognize that when selecting an adjustable base supplier, there are other considerations besides simply looking for the lowest cost producer,” Sherman added. At Customatic, we feel it’s our responsibility to point out the added value we provide to make for greater value that builds long-term relationships.”

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