Daily News
From Home Furnishing Business
Wayfair Adds Live Tracking Service for Furniture Deliveries
September 27,
2017 by Larry Thomas in Business Strategy, Customer Service, Industry, Internet 
E-commerce powerhouse Wayfair (NYSE: W) has launched a live tracking feature that allows consumers to track furniture deliveries in real time through an interactive GPS map.
Wayfair said this new feature is currently available in 10 markets, including New York City, San Francisco, Boston, Chicago, Dallas and Atlanta, making the delivery of furniture items more convenient than ever before.
“At Wayfair, we believe the process of finding just the right furniture and décor, and getting it into your home, should be as fast and easy as possible – and that customers shouldn’t have to spend an entire day, hours, or even minutes, not knowing when their sofa, bed or dining table will arrive at their home,” said James Savarese, chief operating officer.
“With Day of Delivery Tracking, we’ve added a new level of transparency into exactly where items are and when they will arrive, so that our customers are free to relax, complete tasks, or run errands without the anxiety of missing their scheduled delivery.”
On the morning of delivery, customers in available markets receive an email and text message linking them to a GPS map that shows the location of their Wayfair driver with an arrival countdown indicating when their driver is nearby.
If customers have any further inquiries about their delivery, they can tap a “click-to-call” smart link to be automatically routed to either their local Wayfair Delivery Center or Customer Service, depending on their delivery status.
“Day of Delivery Tracking is one of the many ways in which we are transforming the experience of shopping for home, not only through our unmatched selection, technological innovation and exceptional service, but additionally through our sophisticated proprietary logistics network, which is uniquely designed and optimized for furniture items,” continued Savarese. “We’re transforming what was once a time-consuming, frustrating process into the best and most convenient furniture delivery experience of any retailer.” The service is currently available in 10 major markets and will continue to launch in new markets throughout the year, including Denver, Detroit, Miami, Orlando, Cleveland and Richmond, Va.