Wayfair to Open Customer Service Center in Texas

February 22, 2016  by in Business Strategy, Industry   

The center is set to open March 25, and the company will hire about 450 employees in the new location as it scales operations to serve its growing customer base.

“Wayfair’s steadfast commitment to exceptional customer service has helped fuel the incredible growth of our business as more people discover a new and better way to shop for home furnishings,” said James Savarese, COO. “We look forward to expanding our operations to the Bryan-College Station area as we welcome new talent to our world-class customer service team.”

Known as The Research Valley, the Bryan-College Station area is a hub for innovation and technology in Texas. Wayfair selected the location based on the local talent pool, the community’s business community and its proximity to Texas A&M University, a leading university for research and innovation.

“As a company that is headquartered in Boston, we recognize the tremendous value of being located near some of the world’s leading academic institutions. We have found that access to higher education, ongoing innovation and a robust cultural scene all contribute to a strong local workforce. We see those very important qualities in the Bryan-College Station area with its close connections to Texas A&M University,” said Liz Graham, vice president of sales and service. “Wayfair is delighted to join the local Bryan-College Station community and we are excited for the new team members who will help us continue to deliver the most exceptional service experience in retail.”

Last week, the company announced plans for sales and customer service offices in Maine.