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From Home Furnishing Business

Starmount Solutions Implemented in Unicomer Stores in 20 Countries

Austin, Texas-based Starmount Solutions, a commerce platform for cross-channel customer interactions, has deployed Starmount Engage, Starmount Connect and Oracle Retail Point-of-Service for 106 Unicomer stores in El Salvador and is implementing its solutions in 20 countries.

Unicomer Group is comprised of 830 appliance, consumer electronics and furniture stores in Central America, the Caribbean, Ecuador and the United States. It has more than 14,000 associates, 1.8 million customers and 3.6 million square feet of sales area in its stores in Central America and the Caribbean. 

“Starmount has expertly guided Unicomer Group through a complex IT transformation process, while helping us streamline and standardize our core business operations,” said Guillermo Siman, vice chairman and executive vice president of Unicomer Group. “In addition to complex business issues, there were significant language and cultural barriers to overcome along the way, but working together, we overcame every challenge. Starmount’s innovations will enable our customers to have a single, seamless experience in the countries that we serve, regardless of where they shop.” 

Unicomer selected Starmount based on its experience in Oracle Retail Point-of-Sale, mobile solutions and track record of technology innovation. 

“Unicomer Group has proven itself to be a leader in adapting mobile solutions to create a highly differentiated, customer-focused shopping experience,” said Joe Halloum, founder and CEO of Starmount. “Unicomer Group was willing to think differently and take bold moves to stand out as a retailer, and that’s exactly the kind of customers we work best with. We look forward to continuing our partnership as we bring Starmount solutions to additional countries for Unicomer.”

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