From Home Furnishing Business
Wayfair Plans Customer Service Center in Utah
Online home furnishings retailer Wayfair plans to open a customer service center in Orem, Utah, by the middle of this month.
The 45,000-square-foot office space will be Wayfair’s second facility in Utah. The company currently operates a warehouse and customer service center in Ogden, Utah.
“We are laser focused on providing an unparalleled customer experience across all of our brands,” said Niraj Shah, CEO and co-founder of Wayfair. “The new Utah customer service center will allow us to scale current operations to meet the needs of our growing customer base.”
Located in the Canyon Park Technology Center in Orem, Wayfair’s new customer service center is expected to create 500 new jobs over the next three years. The company plans to hire phone and e-mail customer service representatives as well as service managers, trainers and recruiters.
Since opening its first warehouse and customer service center in Ogden, Utah in late 2012, Wayfair has created more than 400 jobs for local residents. Wayfair is currently hiring for positions in the Orem facility.