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Pleasant Mattress Adds Apps for Real-Time Data Access
Independent mattress manufacturer Pleasant Mattress is implementing new technology to enhance its retail customers’ experience by streamlining order processing and tracking delivery of those orders in real time.
The company said the new tools will help empower customers with access to information that enables them to better manage their businesses.
As part of the initiative, Pleasant Mattress is implementing ShopZio, a turnkey app that gives retailers the power to browse Pleasant’s products, submit orders, review previous orders and access special promotions. The company has also invested in DR Track, a logistics planning and global positioning system tracking. The DR Track system also provides a web portal to access detailed shipping information.
The company said ShopZio and DR Track are synchronized to provide customers the most up-to-date information available on orders and deliveries with real-time shipping notifications.
“We live in an age where customer expectations are based on Amazon Prime. With these tools, we bring the best of the online consumer shopping experience to our B2B customers,” said Rion Morgenstern, president and CEO. “Our investment in these emerging platforms will make us more productive and more customer-centric and put us ahead of the industry in customer facing technology.”
In addition to ShopZio, Pleasant Mattress will implement a sister app called RepZio for its sales team. RepZio gives the sales representatives the power to visually display the full product range and place orders through their iPad Pros for their retail customers.
The seamless link between the technologies provides the company with immediate access to order data, allowing the company to adjust production schedules accordingly.
“Both ShopZio and RepZio are intuitive and easy to use, and will allow us to be more responsive to our customers’ needs,” Morgenstern added.