From Home Furnishing Business
Sleep Number Bed Gets Top Honors from J.D. Power
The report measures customer satisfaction with mattress purchases based on seven factors—comfort, price, support, durability, warranty, features and customer service. Satisfaction is calculated on a 1,000-point scale.
“Unlike many products where price is most important to consumers, with mattresses, comfort has the greatest impact on satisfaction,” said Greg Truex, senior director J.D. Power At Home practice. “Because comfort is so critical, it’s important that consumers spend time while shopping to compare mattresses in order to find one that is suitable for their body type and their sleep style, as well as their budget.”
Satisfaction is highest among the 42 percent of customers who bought their mattress at a mattress specialty store (842). Among customers who bought their mattress at a club store (4 percent), satisfaction is 837, followed by those who purchased at a furniture store (22 percent) and department store (10 percent), each at 836. Satisfaction is lowest (784) among the 3 percent of customers who bought their mattress at a warehouse/discount store.
Sleep Number ranks highest in customer satisfaction with a score of 878, and Tempur-Pedic followed at a close second with a score of 872, performing particularly well in comfort, support and durability. Simmons Beautyrest ranked third with a score of 846, performing above the report average in all seven factors.
The J.D. Power 2015 Mattress Satisfaction Report is based on responses from 2,660 customers who purchased a mattress in the 12 months prior to fielding the survey. The report was fielded from November through December.