Conn’s Names CEO, President

September 9, 2015  by in Executive Changes, Industry   

Prior to joining the company, Miller was president of Sears Automotive and president and COO of DFC Global Corp. He has also held progressive management and leadership roles at ARAMARK, Nestle, Kraft and Pepsi.

Miller’s appointment follow’s the company’s year-long initiative to explore strategic alternatives to prepare the company for growth. Miller succeeds Theodore Wright, who will remain on the Conn’s board as executive chairman.

"As Conn's completes a significant repositioning, we expect the company to derive significant benefits from Norm's proven ability to deliver deep operational excellence at scale and his significant leadership experience managing larger workforces with a decentralized operating model,” said Bob Martin, lead independent director on Conn’s board. “He also brings in-depth understanding of the needs of the unbanked consumer and the critical importance of providing great service and value to these consumers."

In his position, Miller will work with senior management and the board to develop strategies to strengthen Conn's position. Key to the role is the ability to strengthen oversight of its credit and risk function, including working with the credit risk and compliance committee responsible for reviewing credit risk, underwriting strategy and credit compliance activities.

"It is an honor to be selected as the next Conn's CEO,"  Miller said. "This is a business where there is tremendous opportunity to scale once we set the foundation right to support its growth. Given my own modest beginning in life, I have a deep connection to the purpose of Conn's mission in serving the unbanked consumer and look forward to leading our like-minded employees while meeting our shareholders' goals."