Daily News
From Home Furnishing Business
Wayfair Names VP of Sales, Service
June 11,
2015 by in Executive Changes, Industry 
Online home furnishings retailer Wayfair (NYSE: W) has named Liz Graham vice president of sales and service.
In her new position, Graham will oversee global customer service and sales for all of Wayfair’s brands. Graham joins the retailer with a background in operations and management that includes 14 years at Comcast where she led technical operations and provided strategic oversight for the customer experience.
“Liz is a strong operations leader with a proven track record of driving significant increases in productivity, customer success and employee satisfaction,” said James Savarese, Wayfair COO. “We have no doubt that Liz has the right expertise to scale Wayfair’s service and sales operation as we rapidly establish Wayfair as a global leader in customer experience and service.”
Most recently, Graham held various operations roles at HubSpot (NYSE: HUBS), a provider of online sales and marketing software. While there, Graham led IT operations.
“I am delighted to join this talented leadership team just as Wayfair takes off as a global e-commerce brand,” Graham said. “Wayfair is built on top-notch customer experience. I look forward to further strengthening that focus as we scale up sales and service teams domestically and internationally to match the company’s growth."