Daily News

From Home Furnishing Business

Zenith Opens 2 Northeast Hubs

October 15, 2014  by in Delivery, Industry   

“Retailers in the Northeast reached out to us to provide white glove, final mile delivery to their customers, and we responded by expanding our home delivery hub network to meet their needs in this region,” said Jack Hawn, president and CEO of Zenith Global, Conover, N.C. “These hubs were strategically located to enable us to offer our customers white glove home delivery service in multiple states.” 

The 30,000-square-foot Stoughton location,approximately 20 miles from Boston, will service Massachusetts, Rhode Island, Eastern Connecticut, and Southern New Hampshire. The facility opened its doors with a staff of 12. In Bloomfield, approximately 15 minutes from New York City, Zenith opened a 50,000-square-foot facility with a team of 16. That hub will provide white glove home delivery service to the greater New York metropolitan area, New Jersey, and Western Connecticut. Nine new Freightliner M2 straight trucks were deployed to the new Northeast locations to meet initial demand.

“Based on anticipated customer demand, we expect both our team and fleet at these locations to double in the first quarter of 2015,” Hawn said.

With the addition of the Stoughton and Bloomfield hubs, Zenith now has a network of eight home delivery locations throughout the U.S. All offer advanced technology, including route optimization via Dispatch Track, which provides accurate route scheduling within two-hour delivery windows, real-time GPS tracking of orders, automated call-ahead confirmation to consumers, and real-time capture and visibility of photos, job notes, and customers’ signatures. 

“Like all of our facilities, our home delivery hubs are process oriented, and our teams are extensively trained,” Hawn remarks.

White gloves are worn to protect surfaces, shoes are covered during inclement weather to protect floors, and a red carpet is rolled out at the consumer’s doorstep at the time of delivery.