Daily News
From Home Furnishing Business
Ikea Rates High in J.D. Power Study
July 10,
2014 by in Customer Service, Industry 
Ikea kitchen cabinets were recently ranked “Highest in Customer Satisfaction with Kitchen Cabinets” by global marketing information company J.D. Power.
The J.D. Power 2014 U.S. Kitchen Cabinet Satisfaction Study measured customer satisfaction using five factors: design, ordering and delivery, price, operational performance and warranty. Ikea ranked highest in overall customer satisfaction with a score of 789 on a 1,000-point scale. In particular, Ikea scored highest in two factors regarding its kitchen cabinets: affordable pricing and warranty. The Ikea Akurum kitchen system comes with a 25-year limited warranty.
“Kitchen cabinets are a big, long-term investment for homeowners and we believe that everyone should have access to ones that are high-quality, beautiful and affordable,” said Patty Lobell, Sales Manager, Ikea U.S. “We’re incredibly proud that for the second time in three years, our customers have given our kitchen cabinets the top ranking.”
Consumers can find tools to help create their dream kitchens here. Details about Ikea kitchen service offerings, including measuring, planning, professional installation, total project management and home delivery, are also available on the site.