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Clapham to Manage Theodore Alexander Customer Service
October 1,
2012 by in UnCategorized 
By Home Furnishings Business in Executive Changes on October 2, 2012
John Clapham has joined luxury furniture vendor Theodore Alexander in the newly created post of customer experience executive.
Clapham is be based at the companys new 10,000-square-foot factory showroom located outside Ho Chi Minh City, Vietnam. He is responsible for the companys dedicated customer service team and reports to David Parker, vice president of international sales; and Ed Carey, president of the companys Vietnam operations.
Clapham has responsibility for showcasing the diversity, quality and heritage of Theodore Alexander furniture, lighting and upholstery at the new facility. He also will undertake sales and training missions in the companys key South East Asia territories.
Johns appointment is an integral part of our strategic growth initiative, said Theodore Alexander CEO Harvey Dondero. We have developed a world-class showroom and welcome our exclusive customers to experience the craftsmanship, design and painstaking detail that we employ in our renowned range of products.
A newcomer to the furniture industry, Clapham brings twenty years of public relations and sales experience to the company. Most recently he was managing director for television content distributor McCartney Communications; and is former journalist who has reported extensively from Asia over many years.
I am impressed by their vision and confidence," Clapham said. "The company is proactively pursuing opportunities for continued growth and world-class customer engagement when many others are trying to re-establish their economic footing.