DispatchTrack Launches Automated Pre-Call

April 18, 2012  by in UnCategorized   

By Home Furnishings Business in Delivery on April 19, 2012

Furniture and appliance delivery software vendor DispatchTrack has added a new feature, Automated Pre-Call.

The new feature allows route planners to start automated calls to all customers on a route with the click of a button. The system then delivers a customized message to the customer and return back detailed status of the call.

In a delivery organization, getting schedule confirmation from customers is very important in order to avoid wasted trips, but making these calls manually is tedious and time consuming. With this Automated Pre-Call ability, route planners can get this confirmation very quickly and accurately for all deliveries on all of their routes.

"The Automated Pre-Call feature has been a great benefit to us here at Turner's Furniture," said Turner's Fine Furniture Delivery Administrator Wade Young. "A job that used to take two people over an hour is now taking about a quarter of that time. We find that we can take longer to get the delivery day perfectly routed before we call our customers as we are no longer concerned with how much overtime will be used to make the calls. I highly recommend this feature."

DispatchTrack is designed to manage furniture and appliance delivery and technician support operations. It utilizes an Android mobile platform for people in the field and a Web-based application for office managers to oversee field operations. Key features include GPS tracking, optimized routing and time window calculations. It also can capture job pictures, job notes and customer signatures in real time, and has a delivery status tracking widget.

"In a delivery logistics organization there are so many details that the dispatchers and route planners need to think about," said Satish Natarajan, CEO of DispatchTrack. "Our goal is to help them with tools that will allow them to plan and monitor very efficiently and hence help you to provide better customer service."

The software integrates with most existing point-of-sale systems, including Tyler Soft, Red Prairie, ProfitSystems, Storis, Furniture Wizard, FurnServ and FROG. DispatchTrack partners with National Home Furnishings Association, Nationwide Marketing Group, Furniture First and Western Home Furnishings Association.