Flanigan Named Brown Jordan's Director of Customer, Sales Support

October 12, 2011  by in UnCategorized   

By Home Furnishings Business in Casual Furniture on October 13, 2011

Luxury outdoor furnishings vendor Brown Jordan has named Joi Flanigan director of customer and sales support, a new position at the company.

Flanigan has spent almost nine years with Brown Jordan, most recently as customer service manager, in which she excelled in maintaining and advancing the high standards for pre- and post-sales, customer loyalty and quality assurance.
 
In her new role, Flanigan oversees and develops customer service, showroom, and sales operations internationally, focusing on seamless client experience across the organization's distribution and service channels. This includes creating, implementing, and ensuring consistency of policy and procedure digitally and offline, interfacing directly with Brown Jordan VIP and executive clientele, and mentoring and motivating staff in company culture, practices, and performance expectations.
 
"Joi has been essential to upholding and enhancing the Brown Jordan standard for retail development and customer loyalty--through relationship building, clear communication and leadership," said Stephen Elton, El Monte, Calif.-based Brown Jordan's vice president of marketing and sales. "We couldn't be more pleased to have her in this expanded capacity, as we continue to develop presence in all sales channels while continuing to offer our customers, and retailers, the most premium brand experience."
 
The position of director, and Flanigan€™s appointment, reflect a heightened retail focus for Brown Jordan, which in the last year encompasses two new showrooms, strategic retail and supplier partnerships, and enhanced digital footprint.