Martin Goes from "Service" to "Satisfaction"

September 11, 2011  by in UnCategorized   

By Home Furnishings Business in Customer Service on September 12, 2011

Case good vendor Martin Home Furnishings has renamed its customer service department the "customer satisfaction department."

"We don't just provide service, we are committed to providing the highest level of customer satisfaction and we want our name to reflect this,€ Credit/Customer Satisfaction Manager Debbie L. Jenkins said.

Stocking more than 40,000 replacement parts, constantly monitoring inventory, achieving a quick turnaround time and a maintaining a commitment to responsive customer satisfaction are keys to the company's success.
 
Each member of Martin's customer satisfaction team is an expert of a specific territory. When customers call, they not only speak with a live person, they speak with a trained customer satisfaction representative that is knowledgeable of their territory. Customer Satisfaction responds to customer inquiries within two hours and can be reached by phone, fax or email.

"Martin does a great job at maintaining stock levels," said Little Canada, Minn.-based Slumberland Case Goods Analyst Julia Beyer. "We are able to receive stock whenever we need it."
  
Karen Pelletier, senior assistant buyer at Boston, Mass.-area furniture retailer Boston Interiors added: "The level of service I receive here at Boston Interiors is very good. Eric always provides a high level of service every time I contact him with questions. If he does not have the answer, he follows through in a very timely and efficient manner. He is excellent to work with."