BBB Getting Complaints about Grand Furniture Gallery

June 8, 2011  by in UnCategorized   

By Home Furnishings Business in Customer Service on June 9, 2011

Consumers are contacting Better Business Bureau serving Eastern North Carolina regarding problems they are experiencing with Grand Furniture Gallery in Cary.

Grand Furniture Gallery has an "F" rating with BBB, and has had 36 complaints filed against them in the past 12 months.

Most complaints against the retailer deal with delivery issues, including consumers never receiving merchandise or not receiving their furniture within the time frame they were originally promised. The company was invited to meet with BBB to discuss ways to correct the underlying cause of the complaints, but has not responded to the request, according to BBB.

"Although Grand Furniture Gallery has worked to resolve more than half of the complaints, the increasing trend of complaints is still alarming," said Toby Barfield, president and CEO of BBB serving Eastern North Carolina.