Arhaus Furniture Renews with Alliance

December 7, 2010  by in UnCategorized   

By Home Furnishings Business in Customer Service on December 8, 2010

Furniture retailer Arhaus Furniture and Alliance Data Systems (NYSE: ADS) have renewed an agreement for private label credit card services in Arhaus retail stores.

Cleveland, Ohio-based Arhaus operates 35 stores in 14 states and plans to open four additional locations in 2011. Arhaus designs and sells its handcrafted, artisan furnishings in stores as well as through its website at Arhaus.com. Arhaus has been an Alliance Data client since 1992.

Dallas-based Alliance Data will continue providing private label credit card services, including account acquisition and activation, receivables funding, card authorization, private label credit card issuance, statement generation, remittance processing, marketing services and customer service functions as part of the "Archarge" credit card program. Program benefits include flexible financing options and online account management for Arhaus cardholders, as well as customized messaging in monthly billing statements.

"We look forward to continuing our 18-year partnership with Alliance Data, and truly value the private label credit card services the company has provided to Arhaus through the Archarge credit card program," said John Reed, CEO of Arhaus Furniture. "Arhaus is passionate about providing superior, high-quality home furnishings and expert design consultation. With Alliance Data's approach to customer service aligning nicely with our customer care philosophy, we're able to deliver meaningful value to our customers through this card program. The Archarge program is an important extension of our brand--one that helps to ensure we'll continue to be our customers' retailer of choice when it comes to fine furniture and accessories."