Ashley Furniture Steps up in Calif.

June 27, 2010  by in UnCategorized   

By Home Furnishings Business in Customer Service on June 28, 2010

Ashley Furniture Inds., Arcadia, Wis., is stepping in to fill outstanding orders at an Ashley Furniture Homestore in Chico, Calif., KHSL-TV reported Friday.

Some customers who'd purchased goods at the store months ago still hadn't received orders or refunds last week.

The report quoted an Ashley press release" "While the owner is solely responsible for fulfilling furniture orders from customers, Ashley has stepped forward as a good samaritan and is asking customers who have ordered but not received their furniture to contact ashley as soon as possible to confirm orders and deposit amounts they paid to the owner."

Ashley will work with a third party delivery company to deliver the furniture to customers upon payment of any balance due.

The Better Business Bureau of Northeastern California had received a number of complaints about the Ashley Furniture Homestores in Chico and Yuba City.