Hayneedle.com Will Open New Service Center

June 20, 2010  by in UnCategorized   

By Home Furnishings Business in on June 21, 2010

Online home furnishings retailer Hayneedle.com announced on Thursday it will open a new customer service center in Omaha, Neb., next week.

The new, 28,000-square-foot Hayneedle.com Customer Care Center doubles the company's sales and service capacity, currently located at the company's West Omaha headquarters.

Hayneedle.com recently hired 40 new summer associates for its Customer Care Center. The new facility will flex from non-peak season employment of 100 sales and service associates to more than 250 full-time and seasonal associates during the company's historically busy fourth-quarter holiday shopping season. Unlike many retailers who outsource some or all of their contact center operation, Hayneedle.com operates a 100 percent Omaha-based Customer Care Center, centered in the city the company has called home since its founding in 2002.

The service provided by Hayneedle.com's dedicated associates enabled the Customer Care Center to achieve a greater than 50 percent increase in revenue contribution last year.